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Frequently Asked Questions (FAQs)

Find answers to your repair related queries here.

FixSquad is one of the top notch gadget repair specialists in the UAE. Although we repair hundreds of devices every week from all across the UAE, we still give each and every device our undivided attention and care. We know the importance of keeping you informed, so we will let you know when we receive your device, when it is being repaired and when it’s ready to be returned.

For added reassurance, all our repairs carry an assured warranty. Check our Terms and Conditions for full details.

Depending on the complexity of your device’s issue, the repair time can be anything from as little as 30 mins. Example: Crack Screen Repair. Or 1 or 2 weeks. Example: Data Recovery.

We inspect each and every device thoroughly before repair to ensure there are no other issues relating to your device. 90% of all devices we receive have involved some form of accidental damage; either by being dropped or having some form of impact damage. Depending on the location of the damage this can affect underlying components and compromise their future reliability. If an actual fault is identified we will advise of the necessary action required.

Alternatively, if a recommendation is made we explain the reasons for this and ask for your approval before proceeding. We make recommendations as a duty of care to ensure the continuing reliability of your device and to prevent the need for it to be returned again for repair. All customers can choose to decline any recommendations and continue with the original repair only. If you have any questions regarding additional repair recommendations, please contact customer services directly.

If you are unhappy with any aspect of the service, in the first instance please CONTACT US. We treat complaints very seriously and we will always try and resolve any issues swiftly and professionally. A senior customer service adviser will investigate your complaint and get back in contact as soon as possible. If your complaint cannot be resolved within 24-48 hours it will be automatically escalated.

Yes (we like to meet our customers!). You are welcome to use our While-U-Wait service, but this is by appointment only. Please call us to arrange a time slot.

Typically most phone repairs will take around 30 mins and iPad repairs take 2-3 hours. Our offices and national repair centre is based in Al Kaleej Road, Opposite Palm Beach Hotel, Dubai.

All our repairs are returned by courier. All device are picked & returned free of cost.

Just get in touch with us to organise a convenient day for collection of your gadget. Collection will be at any time between 10 am and 6:00 pm Saturday to Thursday but you will be notified of a 1 hour time slot on the morning of delivery. Please note, packaging is not provided.

It is essential that your device is adequately protected during transit as we are not liable for any damage or loss caused by inadequate protection. We strongly recommend that you send your device in it’s original box or padded box.

We recommend that you back up your device and reset it to the original factory settings. This way your privacy is protected and we are able to fully test the device after repair.

Repairs not conducted by the manufacturer will usually void your warranty. Accidental damage to your device is not covered under most manufacturer warranties.